To help streamline the claims experience, the company introduced a mobile app that allows customers to submit photos of damage and enables claims representatives to provide status updates throughout the claims process. This communication was designed for agents to help them understand the app’s value and confidently introduce it to customers.

The infographic focuses on making the app easy to explain and promote. The design highlights customer-facing benefits first, helping agents quickly understand how the tool improves the claims experience. A simple step-by-step section then outlines how the app works, allowing agents to clearly communicate the process to customers during claim interactions.

Developed the messaging structure, content, and visual design for this B2B communication to support agent understanding and adoption of the company’s claims app.